Customer Reviews

Local Reviews
for Houston, Texas

Rated 4.6 out of 5 stars based on 97 customer reviews


Map of Brunswick Lakes, TX

Happy customer!





Map of Tavola, TX

Excellent Service





Map of Houston, TX

Rarely have I seen such courtesy and professionalism!




Thank you for having such courteous and timely service people onboard! 100% satisfied (and I am not easy to satisfy!). Thank you.


Map of , TX

Great Service




Alfredo Cordero, your technician, did an outstanding job finding the problems and fixing them. He was always courteous and on time when he called to let me know what time to expect him. I would highly recommend his great technical service to anyone. Thanks again.


Map of Pecan Grove, TX

Very meticulous




Very meticulous work. Careful not to make a mess.


Map of Canyon Gate At Northpointe, TX

Great service. DS3 has serviced my Samsung French door refrigerator (different problems) twice.




Victor, the service tech explained what he was going to do and did it. He cleaned up after he was done. Very happy with DS3.


Map of Brenham, TX

Courteous rep





Map of Conroe, TX

home owner




technician was very help full


Map of Robinson, TX

Great service




Very fast and professional


Map of Baytown, TX

Great cervice




Good


Awesome Service Provider




Technicians were on time, very professional, and well trained for their work. Very pleased and will definitely use them again.


Very Nice!




Repairman was very informative & very professional.


Very good service




Didn’t have the part the first time but when he came back fixed the issue very quicky


Very professional, informative and helpful.




Would highly recommend


Prompt Service





Great service




Got here did the job without hesitating an on his way😁


Great Service




Service guy had been here before was familiar with what was wrong and fixed it immediately


Great service.




Excellent job done


very professtional





UnHappy-Still Boken 1 week later




Service Tech Assured that it was working Fine-No issues- after leaving-Broke again within 2hrs-Now I have to Wait several more days for Parts. Then back on list for Service Tech..


Fazle




Great service


Great service.





Robbie




Great


Good service





Charlene





Incompetent




Unable to identify and address the problem. Incorrect parts ordered. Poor communication. Recorded job as complete when it wasn't. Ultimately Lowe's executed buy-back option.


Response from D3S Service:

Thank you for the review and the update to the status of the open ticket. Lowes was gracious to replace your unit as continued service would have been a cost more than the worth of the unit and our tech was trained well enough to know the option was available and to set this in motion for you. We will now close this ticket. By all means enjoy your warranted and replacement; a brand new Whirlpool Refrigerator.






Excellent Service





Marc





Ok service but over a week later than what was estimtaed




I was without a washer for 2 weeks plus. The actual repair time was 1 week more than what was quoted by the repair guy...supposedly awaiting parts.


JessE





great service, no charge, polite technician




i was unsure at first but i can tell you the service was excellent. above my expectations.


Unprofessional




We were very frustrated with the confirmation message not leaving the name of the company or purpose for the call. Also, the gentleman who worked on the refrigerator smelled horribly of cigarette smoke. Even after he left, our home smelled of smoke for hours. Also he bad mouthed “Geek Squad” technicians. He said he was trained by Samsung and they weren’t and really didn’t know what exactly to do. He also did not defrost the ice maker before taking it apart and used a tool to chip away the ice/frost forcing the parts out. I would not want this experience repeated.


Great service




David is excellent! Took the time to teach me why I had the problem with my dishwasher.


Great service





Service





Great service.




Great service and friendly.


Steve





Excellent Service




Excellent Service - prompt, professional, efficient, and above all, the technician was knowledgeable.


Response from D3S Service:

Thank you for taking the time to answer this review and give us such a favorable rating. This information is passed on to our technician to keep him doing the best job he can. Excellent Service is what we strive for and glad it was achieved. We look forward to performing future service needs for you.


Mr. Robin is one of the best, he did a great job.




I would recommend D3S to everyone who needs this type of service.


Response from D3S Service:

Thank you so much for this great review. Robin is an excellent tech and professional in his field. He stays to date with all the newest appliances and their parts and functions. Good to have you as a customer.