Customer Reviews

Local Reviews
for Houston, Texas

Rated 4.5 out of 5 stars based on 86 customer reviews


Map of Bellville, TX

Very Nice!




Repairman was very informative & very professional.


Map of , TX

Very good service




Didn’t have the part the first time but when he came back fixed the issue very quicky


Map of Cypress, TX

Very professional, informative and helpful.




Would highly recommend


Map of , TX

Prompt Service





Map of Cutten Green, TX

Great service




Got here did the job without hesitating an on his way😁


Map of Navasota, TX

Great Service




Service guy had been here before was familiar with what was wrong and fixed it immediately


Map of Sugar Land, TX

Great service.




Excellent job done


Map of Willis, TX

very professtional





Map of Texas City, TX

UnHappy-Still Boken 1 week later




Service Tech Assured that it was working Fine-No issues- after leaving-Broke again within 2hrs-Now I have to Wait several more days for Parts. Then back on list for Service Tech..


Map of Richmond, TX

Fazle




Great service


Great service.





Robbie




Great


Good service





Charlene





Incompetent




Unable to identify and address the problem. Incorrect parts ordered. Poor communication. Recorded job as complete when it wasn't. Ultimately Lowe's executed buy-back option.


Response from D3S Service:

Thank you for the review and the update to the status of the open ticket. Lowes was gracious to replace your unit as continued service would have been a cost more than the worth of the unit and our tech was trained well enough to know the option was available and to set this in motion for you. We will now close this ticket. By all means enjoy your warranted and replacement; a brand new Whirlpool Refrigerator.






Excellent Service





Marc





Ok service but over a week later than what was estimtaed




I was without a washer for 2 weeks plus. The actual repair time was 1 week more than what was quoted by the repair guy...supposedly awaiting parts.


JessE





great service, no charge, polite technician




i was unsure at first but i can tell you the service was excellent. above my expectations.


Unprofessional




We were very frustrated with the confirmation message not leaving the name of the company or purpose for the call. Also, the gentleman who worked on the refrigerator smelled horribly of cigarette smoke. Even after he left, our home smelled of smoke for hours. Also he bad mouthed “Geek Squad” technicians. He said he was trained by Samsung and they weren’t and really didn’t know what exactly to do. He also did not defrost the ice maker before taking it apart and used a tool to chip away the ice/frost forcing the parts out. I would not want this experience repeated.


Great service




David is excellent! Took the time to teach me why I had the problem with my dishwasher.


Great service





Service





Great service.




Great service and friendly.


Steve





Excellent Service




Excellent Service - prompt, professional, efficient, and above all, the technician was knowledgeable.


Response from D3S Service:

Thank you for taking the time to answer this review and give us such a favorable rating. This information is passed on to our technician to keep him doing the best job he can. Excellent Service is what we strive for and glad it was achieved. We look forward to performing future service needs for you.


Mr. Robin is one of the best, he did a great job.




I would recommend D3S to everyone who needs this type of service.


Response from D3S Service:

Thank you so much for this great review. Robin is an excellent tech and professional in his field. He stays to date with all the newest appliances and their parts and functions. Good to have you as a customer.


Service after sale




Very informative service man. Gave us some helpful ideas on our frig.


Response from D3S Service:

Thank you for the review and for the personal performance information on our Tech. We look forward to servicing your future repairs.


Good service





Great service





Marc





Good communication




Good service, timely completed, couldn't shut off water, so I did in garage. But cleaned up too.


Would Not recommend




Very careless and in too big of hurry, no consideration for appliance and work was very, very fast careless about position of the appliance when finished. Why even hire someone like that? This is the second time they send repair person like this.


Response from D3S Service:

Thank you for this rating. While not favorable. We appreciate how you feel. We will be working with this tech to better his personal skills as well as being more confident at a repair.


Great service




I liked the professionalism and the great joyful attitude. Ryan really cared about my problem.


Response from D3S Service:

Thank you for such a favorable and well spoken review. Ryan is one of our many techs who loves what he does. Glad it shows. Thank you for choosing D3S Service for your appliance needs.


great srv




Elvis was professional and poite


Dan




Warranty work


Courteous, personable service





Lori




Great service. Know


Response from D3S Service:

Thank you for the 5 star rating and letting us know that Moon is again consistent with another great service. We appreciate you choosing D3S Service for your appliance needs.