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Local Reviews
for Katy, TX

D3S Service Rated 2.0 out of 5 stars based on 3 customer reviews

Map of Katy, TX

Incompetent




Review of D3S Service

Unable to identify and address the problem. Incorrect parts ordered. Poor communication. Recorded job as complete when it wasn't. Ultimately Lowe's executed buy-back option.


Response from D3S Service:

Thank you for the review and the update to the status of the open ticket. Lowes was gracious to replace your unit as continued service would have been a cost more than the worth of the unit and our tech was trained well enough to know the option was available and to set this in motion for you. We will now close this ticket. By all means enjoy your warranted and replacement; a brand new Whirlpool Refrigerator.


Map of Katy, TX

Arrived late, Good tech




Review of D3S Service

The technician was very good, but would have appreciated a call earlier to let me know he was going to be late. By the time he called it was after 6pm and had made plans to be out.


Map of Katy, TX

NOT SO KNOWLEDGABLE




Review of D3S Service

THE REPAIR MAN ADJUSTED THE SCREW ON THE ICE MACHINE I NO LONGER HEARD THE NOISE BUT I ALSO DID NOT GET ANY ICE FOR TWO DAYS. MY SON HAD TO FIX IT FOR ME, ALSO, HE DID NOT KNOW HOW TO TIGHTEN THE HANDLE ON THE REFRIGERATOR DOOR


D3S S.

D3S S.

DRYER WHIRLPOOL WED4815EW1 "Two different issues. First the timer will not move. Second no heat. Found that heater has a break in it and needs to be replaced. Ordering timer and heater. ; ordrng 1 279838 (element,heater) and 1 WPW10185982 (timer)"

Near Edensborough Dr, Katy, TX 77449
D3S S.

D3S S.

REFRIGERATOR SAMSUNG RF268ACRS/XAA Unit repaired. Found that the freezer evap was frozen over though the ice maker fan and freezer fan. Frozen over due to blocked drain line. Cleared all ice and collected $205.66 on card at this time. Cx declined repair to dispenser.

Near Lakeaires Ln, Katy, TX 77449
D3S S.

D3S S.

REFRIGERATOR WHIRLPOOL WRB322DMBM00 Units freeze fan is not circulating air to fresh food section. Units freezer evap is also frozen over. Unit needs new heater and motor to evap. ; ordrng 1 W11024089 (motor-evap) and 1 WP12729128 (heater)

Near N Mason Rd, Katy, TX 77449
D3S S.

D3S S.

RANGE FRIGIDAIRE FFGC3026SSC Units front left burner will not turn off. Unit needs new valve. ; ordrng 1 5304505691 (valve)

Near Verona Vista Dr, Katy, TX 77493
D3S S.

D3S S.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Unit repaired. Replaced defective fresh food evap fan with sensor due to shorted sensor. Unit tested proper at this time with no other issues.

Near Park Valley Dr, Katy, TX 77450
D3S S.

D3S S.

REFRIGERATOR SAMSUNG RF23J9011SR/AA Unit repaired. Replaced defective fresh food evap and fresh food compressor with boards. Unit tested proper at this time with no other issue.

Near Penmark Ln, Katy, TX 77450
D3S S.

D3S S.

REFRIGERATOR SAMSUNG RF28HMEDBWW/AA 19 "Unit repair completed..replace ice maker, auger motor, sealed inside of ice room due to frost built up and no ice...called to Samsung tech support (Alex) for documentation that followed service bulletin of ice maker issue."

Near Ivy Trace Ln, Katy, TX 77494
D3S S.

D3S S.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Water leaking at freezer ...Freezer water drain at evap clogged by frost and layer of ice built inside of freezer..opened drain and removed all the ice at evap..unit working properly now.

Near Charlton Oaks Ct, Katy, TX 77494
D3S S.

D3S S.

DISHWASHER GENERAL ELECTRIC GDF510PSJ6SS Unit repair completed..replaced pump wash main arm due to noise...

Near Huntswood Trail Ln, Katy, TX 77494
D3S S.

D3S S.

WASHER WHIRLPOOL WTW8500DC5 "Parts order..console(gray cover/black touch panel), control board due to water not filling except deep water selection..; ordrng 1 W11035003 (CONSOLE-BLACK/GRAY COLOR) and 1 W11173230 (CONTROL BOARD)"

Near Sage Mountain Ln, Katy, TX 77450
D3S S.

D3S S.

REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Pirates order..wire harness w/fan&thermistor, support fan cover due to frost built up at fridge evap area and making noise and no cooling...technical service pointer# W11092686C; ordrng 1 W10389152 (support FAN COVER) and 1 W10799425 (harns-wire W/FAN&THERMISTOR)"

Near Daystrom Ln, Katy, TX 77494
D3S S.

D3S S.

REFRIGERATOR SAMSUNG RF263BEAEWW/AA Found leak in fresh food evap. Please order evap and ice maker; ordrng 1 FRESH FOOD EVAPORATOR and 1 ICE MAKER TOP

Near Packwood Dr, Katy, TX 77449
D3S S.

D3S S.

WASHER MAYTAG MVWB755DW0 In diagnostics mode unit would not lock the lid. Also pressure sensor fault. Unit needs new main pcb and lid lock. ; ordrng 1 W10810403 (lid lock assy) and 1 W10812424 (cntrl-elec)

Near Wolf Run Dr, Katy, TX 77493
D3S S.

D3S S.

REFRIGERATOR WHIRLPOOL WRF991BOOM00 Received wrong part again. Unit needs fresh food door gasket once again c; ordrng 1 W10407146 (gasket-fip)

Near Ivory Sunset Ln, Katy, TX 77493
D3S S.

D3S S.

WASHER GENERAL ELECTRIC HTW240ASK3WS Unit repair completed...replaced drain pump due to no drain and upgraded software using software module...unit working properly now..

Near S Fry Rd, Katy, TX 77450
D3S S.

D3S S.

REFRIGERATOR SAMSUNG RF31FMESBSR/AA "Parts order..assy cover evap-ref, temp sensor,defrost heater and bi-metal due to frost built up and no cooling in fridge.; ordrng 1 DA32-10104N (temp sensor) and 1 DA47-00243C (BI-METAL) and 1 DA47-00434A (DEFROST HEATER) and 1 DA97-13757A (ASSY COVER EVAP-REF)"

Near Mustang Retreat Ln, Katy, TX 77494
D3S S.

D3S S.

DISHWASHER ELECTROLUX EI24ID30QS3B Unit repair completed...repositioned air-gap cap and tied the clamps due to water leaking. Unit working properly now.

Near Stonebrook Manor Ln, Katy, TX 77494
Viktor L.

Viktor L.

WASHER SAMSUNG WF45M5500AZ/A5 "Noise during spin ,water leak; ordrng 2 DC66-00470A (ABSORBER)s and 2 DC66-00470B (ABSORBER)s and 1 DC97-04981F (CLAMP) and 1 DC97-19755A (DOOR BOOT)"

Near Brook Garden Ln, Katy, TX 77449
Robin A.

Robin A.

DISHWASHER GENERAL ELECTRIC GDF510PSJ6SS Part order..circulation pump due to making noise when it starts.; ordrng 1 WD26X22285 (pump wash main asm)

Near Huntswood Trail Ln, Katy, TX 77494
Josh L.

Josh L.

REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Unit repaired. Found that the freezer rails were frozen together not allowing to open all the way. Also found door gasket was not sealing properly due to bags blocking gasket. Instructed cx to allow gasket to shut properly and make sure to open freezer door all the way each time to prevent future problems.

Near Falcon Point Dr, Katy, TX 77494
Josh L.

Josh L.

REFRIGERATOR SAMSUNG RF263BEAEWW/AA Another tech went out and fixed sealed system leak on compressor where condenser goes in.

Near Packwood Dr, Katy, TX 77449
Robin A.

Robin A.

DRYER SAMSUNG DV331AEW/XAA "Unit repair completed..replaced idler and belt as truck stock due to broken and no spin..unit working properly now.; used 1 6602-001655 (BELT-TIMING GEAR), and 1 DC93-00634A (IDLER ARM) from stock"

Near Juniper Forest Fall Ln, Katy, TX 77494
Robin A.

Robin A.

REFRIGERATOR SAMSUNG RF28HDEDBSR/AA 09 Unit repair completed..replaced ice maker due to frost up and no ice making..called to Samsung tech support (Myra) for documentation.; dspstn on spec-tagged invntry: 1 da82-02367a Y-CLIPS

Near Genesis Manor Ln, Katy, TX 77494
Josh L.

Josh L.

DISHWASHER WHIRLPOOL WDT750SAHZ Units upper rack rail adjuster has broken off. Unit needs new adjuster to fix this issue. ; ordrng 1 W10712395 (adjuster)

Near Laverton Dr, Katy, TX 77450
Josh L.

Josh L.

WASHER WHIRLPOOL WTW4815EW1 Unit repaired. Found that the door latch was not engaging on switch properly. Made adjustments to make sure striker secured into latch. No other issues with unit at this time.

Near Randy Ln, Katy, TX 77449
Josh L.

Josh L.

REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Sealed system issue. Per cx who was on phone with Samsung. Samsung canceled our ticket. Would like to still get paid for showing up to cx house.

Near Long Arbor Ln, Katy, TX 77449
D3S S.

D3S S.

REFRIGERATOR SAMSUNG RF23J9011SR/AA Helper complete

Near Penmark Ln, Katy, TX 77450
D3S S.

D3S S.

WASHER WHIRLPOOL WFW85HEFC1 Unit repaired found error code to water pressure sensor fault. Cleared out airgap as full of sludge. Unit tested proper after clearing airgap. No other issues with unit at this time.

Near Ranchwood Springs Ln, Katy, TX 77494
D3S S.

D3S S.

REFRIGERATOR SAMSUNG RF23J9011SR/AA Units compressor is dead. On arrival found that the inverter light was not on. Put in forced freeze mode and inverter kicks on. Take out of forced freeze mode and compressor stays running but no frost pattern on fresh food evap. Called tech line and informed me to change compressor. ; ordrng 1 DA92-00215P (INVERTER BOARD ) and 1 DA92-00459F (INVERTER BOARD ) and 1 DA92-00606E (MAIN CONTROL ) and 1 NC1MV43AMP/E01 (COMPRESSOR ) and 5 R134 (R134 )s

Near Penmark Ln, Katy, TX 77450
D3S S.

D3S S.

DRYER SAMSUNG DV42H5200EF Unit repaired. Replaced defective heating assembly idler arm. Unit tested proper at this time with no other issues. ; dspstn on spec-tagged invntry: 1 DC93-00634A IDLER ARM

Near Cactus Field Ln, Katy, TX 77449
D3S S.

D3S S.

WASHER WHIRLPOOL WTW7300DW0 Spin basket won’t come out..I’ll try again on Friday(3/15)..pls reschedule.; saved tckt

Near Bevington Oaks Cir, Katy, TX 77450
D3S S.

D3S S.

DISHWASHER FRIGIDAIRE FGID2466QF6A Unit repair completed...cx complain is that unit not working but water valve was closed..opened water valve and drain hose position to higher to prevent water backup. Unit repair properly now.

Near Canyon Garden Dr, Katy, TX 77450
D3S S.

D3S S.

WASHER SAMSUNG WA48J7770AW/A2 11 "3/14/19 11:22: RA there 3/14 THU, 10:53 to 10:53,repaired control board . There are no error code stored at this time..called to tech support and confirmed with this issue."

Near Arbor Rose Ln, Katy, TX 77494
D3S S.

D3S S.

REFRIGERATOR KITCHEN AID KRFC300ESS01 "Parts order..UI control board,air damper control and damper cover due to no air flow in fridge..previously replaced fan motor in freezer that working o.k.; ordrng 1 12806801 (insert- DAMPER COVER) and 1 W10594329 (AIR DAMPER control) and 1 W10746274 (cntrl-elec)"

Near Rippling Lake Ct, Katy, TX 77494
D3S S.

D3S S.

DRYER SAMSUNG DV56H9000GP/A2 Part order..igniter due to no heating.; ordrng 1 DC47-00022A (igniter ASSY)

Near Royal Sunset Ct, Katy, TX 77493
D3S S.

D3S S.

REFRIGERATOR GE GYE22HSKJSS "Unit repair completed..replaced pcb assy humi,light switches and LED lights due to no light in fresh food section. Unit working properly now."

Near Kingston Ridge Way, Katy, TX 77493
D3S S.

D3S S.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Unit repair completed..replaced fan&thermistor and support fan cover due to frost up and no cooling...regarding Technical service pointer# W11092686C.

Near Summer Gardens Ln, Katy, TX 77493
D3S S.

D3S S.

REFRIGERATOR SAMSUNG RF28HDEDBSR/AA 09 "Parts order..ice maker, y-clip due to frost built up and no ice.; ordrng 1 DA82-02367A (Y-CLIP) and 1 DA97-15217D (ICE MAKER)"

Near Genesis Manor Ln, Katy, TX 77494
D3S S.

D3S S.

REFRIGERATOR SAMSUNG RF23J9011SR/AA 07 "Unit repair completed..replaced ice maker, auger motor and ice tray due to frost up and cracked..called to Samsung tech support for documentation..if happened again at next time tech needs to call to Samsung and follow up. unit working properly now."

Near Fox Arbor Lane, Katy, TX 77494
D3S S.

D3S S.

DRYER SAMSUNG DV45H7000EW/A2. 02 Unit repair completed..cx said that sometimes HE error occurred because ventilation pipe is clogged..unit working properly..cx will be cleaned vent pipe.

Near Hollowvine Ln, Katy, TX 77494