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Local Reviews
for Katy, TX

Rated 2.0 out of 5 stars based on 3 customer reviews

Map of Katy, TX

Incompetent




Unable to identify and address the problem. Incorrect parts ordered. Poor communication. Recorded job as complete when it wasn't. Ultimately Lowe's executed buy-back option.


Response from D3S Service:

Thank you for the review and the update to the status of the open ticket. Lowes was gracious to replace your unit as continued service would have been a cost more than the worth of the unit and our tech was trained well enough to know the option was available and to set this in motion for you. We will now close this ticket. By all means enjoy your warranted and replacement; a brand new Whirlpool Refrigerator.


Map of Katy, TX

Arrived late, Good tech




The technician was very good, but would have appreciated a call earlier to let me know he was going to be late. By the time he called it was after 6pm and had made plans to be out.


Map of Katy, TX

NOT SO KNOWLEDGABLE




THE REPAIR MAN ADJUSTED THE SCREW ON THE ICE MACHINE I NO LONGER HEARD THE NOISE BUT I ALSO DID NOT GET ANY ICE FOR TWO DAYS. MY SON HAD TO FIX IT FOR ME, ALSO, HE DID NOT KNOW HOW TO TIGHTEN THE HANDLE ON THE REFRIGERATOR DOOR


D3S S.

D3S S.

10/3/18. Samsung Refrigerator. Making loud sound. Replaced outdated ice maker and auger motor.

Near Granite Brook Ln, Katy, TX 77494
D3S S.

D3S S.

10/1/18. Frigidaire Refrigerator. Ice maker is leaking. Ice maker is iced over. Ordering airhandler kit.

Near Patna Dr, Katy, TX 77493
D3S S.

D3S S.

9/27/18. GE Dryer. Dryer not heating. Repaired broken dryer belt.

Near Pitts Rd, Katy, TX 77493
D3S S.

D3S S.

9/24/18. GE Dryer. Dryer not heating. Replaced defective heater.

Near Pitts Rd, Katy, TX 77493
D3S S.

D3S S.

9/21/18. Frigidaire Range. Cooking issues, burners are not lighting. Repaired main clogged igniter.

Near Tiger Trail, Katy, TX 77493
Josh L.

Josh L.

9/12/2018. Samsung Washer. Noise on Spin Cycle. Original service assessment on 9/7/2018. Parts ordered and installed on 9/12/2018. Dampers. Tested and working properly. Completed.

Near Katy, TX
Josh L.

Josh L.

9/12/2018. Whirlpool Refrigerator. Ice Maker. Original service assessment on 9/7/2018. Parts ordered and installed on 9/12/2018. Ice Container. Tested and working properly. Completed.

Near Katy, TX
Josh L.

Josh L.

9/12/2018. Samsung Washer. Knocking Noise and not cycling. Original service assessment on 9/6/2018. Parts ordered and installed on 9/06/2018. Drain Pump. Tested and working properly. Completed.

Near Katy, TX
Josh L.

Josh L.

9/11/2018. LG Refrigerator. 2016. Original service assessment on 9/6/2018. Parts ordered and installed on 8/15/2018. Fresh Food Evaporator Cover and Defrost Heater Assembly. Tested and working properly. Completed.

Near Katy, TX
Josh L.

Josh L.

8/21/2018. Refrigerator. Ice Maker. Tech assessment found leveling arm needing aligned. Tested and working properly. Completed.

Near Katy, TX
Robin A.

Robin A.

8/20/2018. Refrigerator. Door not closing as intended. Noisy. Tech adjusted existing door hinge and set door to intended level. Tested and working properly. Completed.

Near Katy, TX
Robin A.

Robin A.

8/20/2018. Washer. Noise in Cycle. Original service assessment on 8/15/2018. Parts ordered and installed on 8/20/2018. Upper Ball Joint and Left and Right Suspension Rod Kit. Tested and working properly. Completed

Near Katy, TX
Andy K.

Andy K.

8/20/2018.Washer. Error Code. Draining cycle does not stop. Original service assessment on 8/03/2018. Parts ordered and installed on 8/20/2018. Motor Rotor, Washer Clutch and Assembly, Motor Stator Assembly, Wire Harness,Dampers. Tested and working properly. Completed.

Near Katy, TX
Robin A.

Robin A.

8/16/2018. Refrigerator. Freezer not holding set temperature. Original service assessment on 8/10/2018. Parts ordered and installed on 8/16/2018. Temperature Control, Fan Blade and Motor. Tested and working properly. Completed.

Near Katy, TX
Robin A.

Robin A.

8/16/2018. Range. Burners not igniting. Original service assessment on 8/1/2018. Parts ordered and installed on 8/16/2018. Dual Burner Cup and Dual Electrode and Holder. and Valve. Tested and working properly. Completed.

Near Katy, TX
Katy, TX - 8/16/2018. Range.  Burners not igniting. Original service assessment on 8/1/2018.  Parts ordered and installed on 8/16/2018.  Dual Burner Cup and Dual Electrode and Holder. and Valve.  Tested and working properly.  Completed.
Robin A.

Robin A.

8/16/2018. Washer. Door not latching. Tech arrived to find that the customer wants to switch the washer and dryer position. Will call if further service needed. Tested and working properly. Completed.

Near Katy, TX
Josh L.

Josh L.

8/16/2018. Refrigerator. Ice Maker not working. Original service assessment on 8/9/2018. Parts ordered and installed on 8/16/2018. Lower Ice Maker and Fill Tube and RTV. Tested and working properly. Completed.

Near Katy, TX
Andy K.

Andy K.

8/16/2018. Dishwasher. Wash and Rinse cycles Error Codes. Original service assessment on 8/7/2018. Parts ordered and installed on 8/16/2018. Electronic Control Board and Case Break. Tested and working properly. Completed.

Near Katy, TX
Viktor L.

Viktor L.

8/15/2018. Refrigerator. Leaking. Tech adjusted drain pump. Tested and working properly. Completed.

Near Katy, TX
Josh L.

Josh L.

8/9/2018. Refrigerator. Ice Maker not making ice. Original service assessment on 8/2/2018. Parts ordered and installed on 8/9/2018. Ice Maker and lower ice maker fill tube Tested and working properly. Completed.

Near Katy, TX
Robin A.

Robin A.

8/8/2018. Refrigerator. Ice Maker not dispensing ice. Original service assessment on 8/1/2018. Parts ordered and installed on 8/8/2018. Ice Tray. Tested and working properly. Completed.

Near Horizon Bluff Ln, Katy, TX 77494
Robin A.

Robin A.

8/7/2018. Microwave. Not heating. Original service assessment on 7/31/2018. Parts ordered and installed on 8/7/2018. Control Board, Control Panel Assembly, Panel Control Bracket, LED. Tested and working properly. Completed.

Near Legend Hill Dr, Katy, TX 77494
Robin A.

Robin A.

8/7/2018. Refrigerator. Intermittent temperature in freezer. Original service assessment on 7/30/2018. Parts ordered and installed on 8/7/2018, Thermistor, Refrigerator-Freezer door gasket; flip-fre and control board. Tested and working properly, temperature is holding. Completed.

Near Tyler Park Ln, Katy, TX 77494
Robin A.

Robin A.

8/7/2018. Refrigerator. Not cooling. Inside cabinet is stopping air flow from refrigerator to freezer in the. Assurant was contacted and unit has been replaced. Completed.

Near Salta Verde Point, Katy, TX 77494
Robin A.

Robin A.

8/7/2018. second visit. 7/31/2018. Original Service. Dryer. Drum not turning and no power. Parts ordered. Heater assembly and Thermistor and Cut-Off Fuse. Replaced parts. Tested and working properly. Completed.

Near Figurine Ct, Katy, TX 77450
Josh L.

Josh L.

8/7/2018. Washer. No spin cycle. Replaced tub cover. Tested and working properly. Completed.

Near Katy, TX 77449
David W.

David W.

7/27/2018. Refrigerator. Not cooling. Replaced dryer. Gas clogged and recharged. Sealed System repair needed. Tested and unit working properly. Completed,

Near Monte Lago Ln, Katy, TX 77493
Robin A.

Robin A.

FRIGIDAIRE RANGE FFGF3054TSB When I arrived I found the burner cap was not on correctly and on the wrong burners. Once the caps were on correct burners and in correct position the unit began igniting correctly. Repair complete.

Near Naples Shore Dr, Katy, TX 77493
Robin A.

Robin A.

FRIGIDAIRE RANGE EW36GC55PS2 Unit repair completed..replaced burner assy and cap due to not ignite properly...unit working properly now.

Near Dogwood Terrace Lane, Katy, TX 77494
Josh L.

Josh L.

FRIGIDAIRE DISHWASHER FFBD2406NS9B Unit repaired. Found no issues with heating side of element. Has 120 volts at each leg of heater. Noticed cx is not using jet dry. Informed cx to buy jet dry and how to prop rly use unit to help with drying.

Near Byron Meadows Dr, Katy, TX 77449
D3S S.

D3S S.

SAMSUNG DRYER DV48H7400EW/A2 Unit repair completed..replaced assy duct heater and idler as truck stock due to heater not working and idler getting stuck. Also cleaned lint at inside of unit..Unit working properly now; used 1 DC93-00634A (IDLER ARM), and 1 DC97-14486A (HEATER DUCT)

Near Mustang Retreat Ln, Katy, TX 77494
Josh L.

Josh L.

FRIGIDAIRE REFRIGERATOR FFSS2625TS0 Unit repaired. Replaced defective deli drawer and applied grease to sliding parts of every drawer. Unit tested proper at this time with no other issues.

Near Katy, TX 77449
Robin A.

Robin A.

ELECTROLUX MICROWAVE EI30BM60MSB Unit repair competed..replaced door assembly due to no display and function not working...unit working properly now

Near Morgan Creek Ln, Katy, TX 77494
Andy K.

Andy K.

FRIGIDAIRE REFRIGERATOR FGSS2635TF1 Ice not select for cube and crush.Replaced ice container.Unit working properly.

Near Stilton Lake Ln, Katy, TX 77494
Robin A.

Robin A.

WHIRLPOOL REFRIGERATOR WRX986SIHZ00 Unit repair completed..replaced water tube and valve due to water stream noise was abnormal.noise reduced now.

Near Applewood Forest Dr, Katy, TX 77494
Josh L.

Josh L.

FRIGIDAIRE REFRIGERATOR LFTR2021TF2 Unit repaired. Replaced defective freezer evap fan. Unit ran as designed at this time with no other issues.

Near S Brenwood Dr, Katy, TX 77449
Robin A.

Robin A.

SAMSUNG REFRIGERATOR RF28HFEDBSR/AA 09 Unit repair completed..replaced ice maker, auger moor, installed y-clip and sealed in ice room due to frozen and no ice making 1 DA81-05595A SILICONE 1 DA97-12540G AUGER MOTOR , and 1 da82-02367a Y-CLIPS

Near Kingship Ct, Katy, TX 77493
Robin A.

Robin A.

SAMSUNG WASHER WF42H5200AF/A2 Unit repair completed..removed socks at drain filter that blocked drain and gave 5E error code...unit working properly now.

Near River Ct Dr, Katy, TX 77449
Robin A.

Robin A.

SAMSUNG DISHWASHER DW80F600UTS/AA 01 Unit repair completed..replaced main control due to motor relay stuck and kept running after finished cycle. Unit is now operating as designed.

Near Sand Colony Ln, Katy, TX 77449
Josh L.

Josh L.

MAYTAG WASHER MVWX655DW0 Unit has F0E5 and F7E1 error codes. Found in diagnostics mode unit would only move agitator in spin mode. Found gear case is worn out and slipping. Unit needs new gear case and spluch to fix issue. ; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase)

Near Copper Creek Dr, Katy, TX 77450